Support 

Whether you are an interested, potentially new client or one of our VIPS, we’re here to support you find the answers you need.

We have a robust ticketing system with 22/7 support for all various kinds of support needs from asking for a proposal to a crashed website to making tweaks to active marketing campaigns. 

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FAQ

Frequently Asked Questions

Where should I start with marketing online?

We get this question a lot and it is the MOST important question. Different strategies fit various businesses, but really all businesses need to start by having clarity in their own brand’s purpose, ideal clients, and messaging. Only then can we work who you are into an online presence that will resonate with your tribe!

Why is my website down?

Websites go down most commonly when there is a server spike. Server spikes happen when there is a lot of online demand for a particular website or reconfigurations are happening at the server level. 

If your site is down right now and you don’t host with us, you might want to consider hosting your site with us. We are fanatics about uptime. 

If your site is down right now and you do host with us, we are probably working on your site and it will be back online in a moment, but just in case, drop us a quick support ticket so we can look into it for you. 

How is a Support Ticket assigned?

Support tickets are assigned as they come in based upon several factors. Urgent ones that pertain to website uptime issues or event support are triaged immediately. Less urgent ones that are important are assigned to the team member best able to solve for the work ticket with a due date (usually within 48 hours over work days).

We use the Trello ticketing system for work order tracking. You may receive a notice from us directly or from Trello informing you of progress for your particular work order and certainly once complete.

You may message or chat with us for updates as desired as well.  

How do I get a proposal for requested services?

If you would like to submit a request for a proposal through the form above, please simply tell us a bit about your desired project and it’s goals. 

We may follow up with you for a phone or video conference chat for additional clarity in creating a proposal to fit your needs or we may have enough details from your request above to create a custom proposal for you and send your way. 

If during business hours, we handle proposal requests through our live chat widget as well. Click the widget on the bottom right corner of this site to begin chatting with us. NOTE: this chat only appears during active work hours, so if you do not see it, please place your request above in the ticket form.

How long does it take to build a website?

While this question often depends on the scope of the specific website and how much content like photos, testimonials, videos, bios of team members you have ready to go for the servicing of the scope of your new website, a new website build generally takes 4-8 weeks from start to finish. 

How long does it take to build a custom mobile app?

While the answer to this question does depend on the scope of a mobile app development project, you may expect most projects to take 3-6 months to develop and test before launching on the app store. We recommend launching on one app store like either Android or Apple first rather than both to expedite the launch sequence. 

Once you have a working app on one store, we can then work on getting a version of the app optimized for the alternate app store. 

Do I actually need digital marketing?

Every business needs marketing. This could be traditional marketing in the form of networking and shaking hands or doing a print ad in a newspaper or magazine. And while this traditional marketing can and still does work in a number of cases, it’s very hard to establish meaningful metrics around traditional advertising. 

The beauty of digital marketing is that everything is trackable – from how many people saw your ad or website or social media post to how many people interacted with it or clicked on it to take a meaningful action to how many people actually bought something or called for a consultation as a result. 

In conclusion, we believe that every business hoping to be sustainable in the 21st century gets far better value from digital marketing rather than traditional marketing. 

How can I start forming a digital marketing plan?

Begin with your goals for your specific business. Be concrete: “I want 20 new clients by the end of the year.”

Then define who those clients are, what their average day might look like, their interests, their problems, etc. Then create something that helps solve some of these problems for them. Then give that away FREE. That could be a blog, a video, an infographic, or simply a free telephone consultation call. 

Now let us help you implement that content on your site, share it to social media, promote it with a digital ad, and publish it in your next email newsletter. 

Once you understand your goals, we can help create the individualize playbooks to help you get there. You can then either take our playbook recommendation and follow it yourself to online success or hire us to implement the playbook for you. 

First and foremost, we are your digital marketing coach. We can also be your quarterback if you want us to become that for you in helping you implement your new strategy. Furthermore, we can be your entire football team or incorporate with players on your own team already.

 

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We are on a quest to help others learn and grow much faster from the lessons we’ve learned and the playbooks we are always developing.

Digital marketing is an evolving landscape. Don’t you want an agency on  your side? Check out our Digital Supremacy training programs.